It was 10 years ago when I walked out of a client meeting embarrassed, angry, and frustrated. I had just met with one of my most important target clients and brought along a colleague. This colleague happened to be our national practice group leader and a partner at the firm for more than 20 years. He was visiting from out of town to meet with some of the West Coast target clients. The result of this one client meeting I set up – we not only turned the client off but never heard back from him again.
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January 2023
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